What are my rights and responsibilities as a client?

Rights
As a client of Counseling Services, you have rights to prompt service, respect, and confidentiality.

Prompt Service.
Your call to secure an appointment with a counselor is the first step of the counseling process. The counselor will ask you questions about the nature of your concerns and your personal history. At the first meeting, you and your counselor will discuss the type of treatment that would be most helpful. You may continue to work with the same counselor or you may be referred to another counselor. If it is determined that your needs are beyond the scope of services provided by MY Confidential, you will receive referrals to other sources of assistance. Our goal is to provide the best possible service.

Respect.
MY Confidential counselors are committed to treat all clients with respect, regardless of race, age, gender, sexual orientation, or religion. They demonstrate this respect by keeping appointments, by making every effort to notify you if a change in time is necessary, and by giving you their complete attention and avoiding interruptions during sessions.

Responsibilities
In order to make progress in therapy, your active participation in the counseling process is essential. Fulfilling the responsibilities listed below is important in helping us to assist the many students who seek our services.

Promptness.
Counseling sessions are generally 60 minutes long. Arriving promptly for your sessions will allow you to make the most of the available time. If you know that you will be late for an appointment, please notify us.

Attendance.
It is your responsibility to keep scheduled appointments. If you need to cancel an appointment, please call or send a text message to the counselor of your choice as soon as possible. If you decide to discontinue counseling, please inform your counselor of your decision.

No-Show Policy.
If you miss a regular appointment, you must contact your counselor within two (2) working days if you wish to schedule another appointment with the same counselor at the same time. If we do not hear from you within this time, we are unable to guarantee your regular appointment time.